Privacy Policy

Last updated: July 19, 2026

This Privacy Policy explains how Willy Piñatas by Paty collects, uses, and shares information when you visit our website, place an order, contact us, or communicate with us through WhatsApp, email, social media, or other channels.

We are a small Texas-based handmade piñata and party decoration business. Our products are intended to be purchased by adults.

1. Information We Collect

We may collect the following information:

Order and contact information: name, email address, phone number, shipping address, billing address, order details, custom design requests, and messages you send us.

Payment information: payment details are processed by our payment provider. We do not intentionally store your full credit card number on our own systems.

Shipping and delivery information: information needed to prepare, ship, deliver, track, or confirm an order.

Custom order information: photos, themes, colors, event dates, names, initials, or other details you choose to provide for a custom piñata or party decoration.

Website information: device information, browser type, pages visited, referral source, approximate location, and similar technical information collected through cookies, analytics tools, hosting providers, or security tools.

WhatsApp and message information: if you contact us through WhatsApp, we may see and keep your phone number, profile name, messages, photos, order details, and other information you choose to send. WhatsApp and Meta may also process information according to their own terms and privacy policies.

2. How We Use Information

We use personal information to:

respond to questions and custom order requests;
prepare, confirm, fulfill, ship, and deliver orders;
process payments and refunds;
calculate sales tax and maintain business records;
provide customer service;
send order updates, pickup or delivery information, and safety information;
improve our website, products, and customer experience;
prevent fraud, misuse, or security issues;
comply with legal, tax, accounting, and recordkeeping obligations;
send marketing messages only when allowed by law or with your consent, where required.

3. Marketing Messages

We may send occasional marketing messages about new products, seasonal designs, promotions, or local availability.

You can unsubscribe or opt out of marketing emails by using the unsubscribe link, replying with an opt-out request, or contacting us at hola@willypinatas.com.

For WhatsApp messages, you may ask us to stop sending promotional messages, and you may also block or report the business through WhatsApp.

Transactional messages, such as order confirmations, delivery updates, payment questions, or customer service responses, are not marketing messages.

4. How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate the business, including:

website hosting providers;
payment processors;
shipping and delivery providers;
tax, accounting, and bookkeeping tools;
email, messaging, and customer service tools;
WhatsApp, Meta, or other communication platforms if you contact us through those services;
analytics, security, or fraud-prevention providers.

We may also share information if required by law, tax authorities, court order, legal process, or to protect our rights, customers, business, or others.

5. Cookies and Analytics

Our website may use cookies or similar technologies to operate the site, remember preferences, understand website traffic, improve the customer experience, and protect the site from fraud or abuse.

You can usually adjust your browser settings to block or delete cookies. Some parts of the website may not work correctly if cookies are disabled.

6. Children's Privacy

Our website and products are intended for adults purchasing handmade piñatas or party decorations.

We do not knowingly collect personal information directly from children under 13. Orders, custom requests, and communications should be submitted by a parent, guardian, or other adult.

If you believe a child under 13 has provided personal information to us, contact us at hola@willypinatas.com, and we will take reasonable steps to delete the information.

7. Custom Designs and Photos

If you send photos, logos, names, event themes, or other custom design materials, we will use them only to communicate with you, prepare the requested product, and fulfill your order.

We will not use customer photos or custom designs for marketing, social media, portfolio images, or website examples without permission.

8. Data Retention

We keep information only as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer service, tax records, accounting records, legal compliance, dispute resolution, and business operations.

We may keep order, payment, sales tax, and accounting records for the period required by applicable law.

9. Security

We use reasonable steps to protect personal information. However, no website, payment system, email account, messaging app, or internet transmission is completely secure.

Please do not send sensitive information, such as Social Security numbers, government IDs, health information, or full payment card numbers, through email, WhatsApp, website forms, or social media messages.

10. Your Choices

You may contact us to:

ask what information we have about you;
correct your contact or order information;
request deletion of information when we no longer need it for business, legal, tax, accounting, or safety reasons;
opt out of marketing messages;
ask questions about this Privacy Policy.

To make a request, contact us at:

Email: hola@willypinatas.com

11. Texas and United States Customers

We are based in Texas and primarily serve customers in Texas and the United States. If you access our website or contact us from outside the United States, you understand that your information may be processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

13. Contact Us

For questions about this Privacy Policy or your information, contact us at:

Willy Piñatas by Paty
Email: hola@willypinatas.com